How to Retain Great Restaurant Employees: Why Hiring Is Only the First Step
Restaurant Business Success Series | Blog #12 Lessons from Nearly 20 Years of Operating Restaurants in Greater Vancouver Hiring a […]
Canada
Business, travel, and life in Canada.
How to Respond to Negative Restaurant Reviews: Turning Customer Complaints into Long-Term Trust
Negative reviews are unavoidable in the restaurant business. Learn why customer complaints are not always harmful and how professional responses can turn unhappy customers into loyal supporters.
Great Food Brings Customers In. Great Service Brings Them Back.
Great food brings customers through the door, but exceptional customer service keeps them coming back. Discover why both are essential for building a successful restaurant and long-term customer loyalty.
Choosing the Right Restaurant Menu: Why Customer Demand Matters More Than Your Favorite Food
Learn why customer demand—not personal preference—is the key to building a successful restaurant menu.
Independent Restaurant vs. Franchise in Canada: Which Is the Better Choice?
Should you build your own restaurant brand or buy a franchise? Based on nearly 20 years of restaurant experience in Canada, this guide explains how to evaluate franchise costs, customer demand, location, and long-term business sustainability before making one of the biggest decisions in restaurant ownership.
The Hidden Costs of Opening a Restaurant in Canada: The Cost of Delay That Many New Owners Overlook
Many new restaurant owners focus on renovation, equipment, and licensing costs, but one of the biggest hidden startup expenses is often the delay between signing a lease and opening the restaurant. Based on nearly 20 years of experience opening and operating restaurants in Greater Vancouver, this article explains how opening delays, ongoing rent, government approvals, and lost revenue opportunities can create significant financial pressure—and how proper planning can help avoid costly surprises.
How to Choose the Right Restaurant Location in Vancouver: Lessons from My Overconfidence
Choosing the right restaurant location requires more than finding a busy intersection or affordable rent. Drawing on nearly 20 years of experience operating restaurants in Greater Vancouver, this article explains why customer research matters more than confidence and shares five essential questions every restaurant entrepreneur should answer before signing a lease.
Restaurant Startup Costs in Canada: Why Knowing Your Customers Matters More Than Your Budget
Opening a restaurant in Canada requires more than a large budget. Drawing on nearly 20 years of firsthand experience in Greater Vancouver, this guide explains why customer analysis, location selection, and careful planning are the true foundations of long-term restaurant success before calculating startup costs.