How to Retain Great Restaurant Employees: Why Hiring Is Only the First Step
Restaurant Business Success Series | Blog #12 Lessons from Nearly 20 Years of Operating Restaurants in Greater Vancouver Hiring a […]
How to Hire the Right Restaurant Employees: Hire for Character, Train for Skill
Hiring the right restaurant employees is about more than experience. Based on nearly 20 years of operating restaurants in Greater Vancouver, this article explains why character, attitude, and long-term potential matter more than a perfect résumé.
How to Respond to Negative Restaurant Reviews: Turning Customer Complaints into Long-Term Trust
Negative reviews are unavoidable in the restaurant business. Learn why customer complaints are not always harmful and how professional responses can turn unhappy customers into loyal supporters.
Great Food Brings Customers In. Great Service Brings Them Back.
Great food brings customers through the door, but exceptional customer service keeps them coming back. Discover why both are essential for building a successful restaurant and long-term customer loyalty.
Restaurant Menu Pricing: Why Customer Value Matters More Than Food Cost
Restaurant Business Success Series | Blog #7 Lessons from Nearly 20 Years of Opening and Operating Restaurants in Greater Vancouver
Choosing the Right Restaurant Menu: Why Customer Demand Matters More Than Your Favorite Food
Learn why customer demand—not personal preference—is the key to building a successful restaurant menu.
Independent Restaurant vs. Franchise in Canada: Which Is the Better Choice?
Should you build your own restaurant brand or buy a franchise? Based on nearly 20 years of restaurant experience in Canada, this guide explains how to evaluate franchise costs, customer demand, location, and long-term business sustainability before making one of the biggest decisions in restaurant ownership.
How to Evaluate a Restaurant Business Before You Buy: There Is No Perfect Restaurant, Only the Right Location
Should you buy a restaurant with strong sales or one that fits your business vision? Drawing on nearly 20 years of opening and operating restaurants in Greater Vancouver, this article explains why successful buyers focus first on their target customers and the right location—not just financial statements, equipment, or past performance. Learn a practical framework for evaluating restaurant opportunities before you invest.
Buying an Existing Restaurant vs. Starting from Scratch in Canada: Which Option Is Better?
Should you buy an existing restaurant or start from an empty commercial space? Drawing on nearly 20 years of opening and operating restaurants in Greater Vancouver, this article compares both options, explains their advantages and risks, and offers practical guidance to help first-time restaurant owners make smarter investment decisions with greater confidence.
The Hidden Costs of Opening a Restaurant in Canada: The Cost of Delay That Many New Owners Overlook
Many new restaurant owners focus on renovation, equipment, and licensing costs, but one of the biggest hidden startup expenses is often the delay between signing a lease and opening the restaurant. Based on nearly 20 years of experience opening and operating restaurants in Greater Vancouver, this article explains how opening delays, ongoing rent, government approvals, and lost revenue opportunities can create significant financial pressure—and how proper planning can help avoid costly surprises.